Manager, IT Data Center- #37698

IS Operations
Fort Lauderdale, FL, US . May 21, 2020.

Broward Health, a nationally recognized public Healthcare system located in South Florida, has been providing world-class healthcare services to the community for more than 80 years. The Broward Health system is comprised of more than 30 Healthcare facilities with a total of 1,584 licensed beds including the statutory teaching hospital Broward Health Medical Center, Broward Health North, Broward Health Imperial Point, Broward Health Coral Springs, Salah Foundation Children’s Hospital, Broward Health Weston, Broward Health Community Health Services, Broward Health Physician Group, Broward Health Urgent Care, Broward Health International and Broward Health Foundation.

With the support of over 1,600 nationally recognized physicians and more than 8,000 employee partners, Broward Health provides a high emphasis on the overall quality of care, customer services, employee engagement, physician relations and community partnerships in support of the Vision to “Provide world class healthcare to the communities we serve”.

 



FULL-TIME – MONDAY – FRIDAY – DAYS – WEEKEND REQUIREMENTS: AS NEEDED

Under broad direction, responsible for on-boarding, trouble-shooting and maintaining datacenter and cloud computing solutions. Must possess a strong business and technical expertise to design and optimize the enterprise-computing blueprint.
 
A. Reports to:  Director
B. Supervises: 10 – 20 employees



A. Education (or equivalent years of experience): Bachelor’s degree obtained through a formal 4-year program or additional years of experience.

B. Experience (or equivalent education): Ten or more years of related experience, Healthcare industry preferred, Managed teams or 10 or more in similar IT environments


C. Licensure

D. Certification/Registration (preferred)
Virtualization platform certification (VMWare or similar)
SAN Certification (EMC or similar)
Networking Certification (Cisco or similar)
Application/Desktop Virtualization Certification (Citrix or similar)
AWS or Azure Certification preferred

WORKING CONDITIONS:
A. Physical demands required on a regular basis to perform the essential functions of this 
job:Light

B. Environmental demands under which this job is performed on a regular basis:Minimal

 
TECHNICAL COMPETENCIES:
1. Implementation and administration of Hyper-Converged and cloud infrastructure:
– Compute
– Storage/Backup
– Hypervisor
– Backbone networking
– Security

1. AWS and/or Azure architecture
2. Virtual Desktop Environment architecture
3. Expert hypervisor and server administration
 
2. MAINTENANCE AND SUPPORT: Manages all support and maintenance 
requirements of systems or end users in areas of accountability.

A. Establishes and maintains appropriate end user communication in order to understand the needs, 
provide appropriate status updates, and assure issues are addressed for assigned business units.

B. Assures all systems are maintained at appropriate release levels to meet user needs and regulatory requirements, following proper software control practices.

C. Assures proper system monitoring occurs to minimize problems and to adequately project for future needs.

D. Assures all routine database or system maintenance is properly developed, tested, and implemented.

E. Assures proper change management activities are followed and documented.

F. Assures all production issues are expeditiously resolved.

G. Assures all appropriate needs for assigned business units are met.

H. Contributes to end user knowledge and effective use of systems by assuring that appropriate on-site visits, training events, or other related activities are accomplished.

I. Assures appropriate customer service and cooperation is provided to all customers, internal and 
external.

J. Develops quality assurance criteria for assigned activities and assures related standards are followed.

K. Assures appropriate cross-coverage is implemented.

L. Assures appropriate after-hours support is provided.

M. Assures proper system security is implemented, maintained, and audited in areas of responsibility, including meeting HIPAA, auditor, or other regulatory requirements.
 
3. RESOURCE MANAGEMENT: Manages employee through coaching, appraising
and motivating.

A. Manages employee performance through coaching, appraising and motivating.

B. Assures appropriate depth of skills exists in order to provide cross system coverage and minimize 
impacts of employee leave or terminations.

C. Within budget limitations, works with staff to develop and implements education plan to increase staff skills.

D. Assures required payroll activities are appropriately completed and on time.

E. Assures direct reports are appropriately updated with information disseminated from the department management and District management.

F. Recruits staff as required with appropriate skills and in manner consistent with NBHD policies.

G. Assures effective use of resources to satisfy meet project goals, and deadlines.
 
4. VENDOR MANAGEMENT: Develops and cultivates appropriate relationships 
with vendors.

A. Assists with contract negotiations as required.

B. Assures appropriate and timely vendor escalation and resolution occurs when needed.

C. Coordinates site visits as required.

D. Coordinates new product and product enhancement demonstrations as appropriate.

E. Assists with validating and processing vendor invoices as required.

F. Reviews support and maintenance requirements and works with vendors to provide adequate 
coverage while working to minimize expenses.

G. Develops and manages accurate revenue/expense forecasting and budgeting reports.

H. Budget for line accountability areas maintained within 2% annually of flexed budget.

I. Explanation provided for favorable variances >2%.

J. Successful action plans implemented for unfavorable variances >2%.
 
5. PROFESSIONAL LEADERSHIP: Provides accurate and timely project or group
status reports, budget variance documentation, or other requested 
information.

A. Maintains knowledge of general industry technologies and trends.

B. Maintains knowledge of assigned business unit processes.

C. Maintains knowledge of technologies, software, and trends that affect assigned business units.

D. Provides appropriate strategies and recommendations on technology and software options related to assigned business units and general department activities.

E. Develops and continually enhances appropriate desktop and general IS utility skills.

F. Alerts top management of issues or situations that are substantially out of line in sufficient time to 
allow for appropriate action to be taken.

G. Represents the Information Services department and supports it’s goals in a positive, professional manner to employees, vendors, and external customers.

All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.  This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements.  Employees will be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.



*Position updated on 8/20/2020

Broward health prohibits any policy or procedure which results in discrimination on the basis of race, color, national origin, gender identity or gender expression, pregnancy, sexual orientation, religion, age, disability, military status, genetic information or any other characteristic protected under applicable federal or state law.