SERVICE CENTER ANALYST-ASSOC- #40632
Broward Health is Broward County’s largest healthcare services provider and is one of the nation’s top public health systems. We are seeking a qualified professional to join our team.
FULL-TIME – MONDAY – FRIDAY – DAYS – WEEKEND REQUIREMENTS: AS NEEDED
Under general supervision, provides first level customer support. Resolves hardware and software problems within established service level agreements. Processes incidents and service requests through established incident and request fulfillment processes. Proactively looks at root cause and trends in incident handling. Provides feedback as part of ongoing process improvement activities. Elevates complex problems to most senior levels in a professional fashion.
- Associate’s degree or specialized training
- 2 or more years related experience.
- ITIL Foundation cert, CompTIA cert, A+ and Network+, and /or Microsoft Certified Desktop
- Support Tech (MCDST) preferred.
Thank you for your interest in Broward Health. Broward Health is an Equal Opportunity Employer and Affirmative Action procurer of goods and services.